Refund & Returns Policy

Return Window

You have 30 days from the date of delivery to return your shoes with stars for a full refund or exchange. This generous return window gives you plenty of time to try on your new footwear and ensure the perfect fit.

Return Conditions

To ensure a smooth return process, please make sure your items meet the following conditions:

• Shoes must be in original, unworn condition
• All original packaging, boxes, and tags must be included
• Items should be free from dirt, odors, or signs of wear
• Custom or personalized items cannot be returned unless defective
• Sale items (over 50% off) are final sale and cannot be returned

How to Initiate a Return

Starting your return is easy and convenient:

• Step 1: Contact our customer service team at [email protected]
• Step 2: Provide your order number and reason for return
• Step 3: Receive your prepaid return shipping label
• Step 4: Package your items securely and attach the return label
• Step 5: Drop off at any authorized shipping location

Refund Processing

Once we receive your returned items, we'll process your refund promptly:

• Inspection: We'll inspect returned items within 2-3 business days
• Approval: Approved refunds are processed immediately
• Timeline: Refunds typically appear in your account within 5-10 business days
• Method: Refunds are issued to the original payment method
• Shipping: Original shipping costs are refunded for defective or incorrect items

Exchanges

Need a different size or style? We offer free exchanges on all eligible items:

• Same item in different size or color
• Exchange for any item of equal or lesser value
• Price differences for higher-value exchanges will be charged separately
• Exchanges follow the same 30-day return window

Defective or Damaged Items

If you receive damaged or defective shoes with stars, we'll make it right immediately:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• We'll arrange free return shipping
• Choose between full refund or replacement
• Original shipping costs will be refunded

International Returns

For customers outside the United States:

• Same 30-day return window applies
• Customer responsible for return shipping costs
• Items must clear customs without additional fees
• Refunds exclude original international shipping costs
• Processing may take 10-15 business days

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Items worn outdoors or showing signs of use
• Custom or personalized footwear (unless defective)
• Final sale items marked over 50% off
• Items without original packaging or tags
• Items returned after the 30-day window